Return and Refund Policy

Products  ship within 3-5 business days from your order date.  Orders may take up  to 7-10 business days during major sales and promotions. 

All orders within the US are shipped via FEDEX with receipt  confirmation and insurance. It takes approximately 2-3 business days for  orders to be delivered after the order processing time frame.   

 Packages shipped to a PO BOX will be shipped via USPS only. Overnight  option to a PO BOX takes up to 2 business days for delivery.  Overnight  shipments that depart from our facility on a Friday will arrive the  following Monday (not Saturday).   Orders would be shipped once payment  is confirmed and cleared. 

International orders typically take up to 10 business days for  delivery and are shipped via FedEx. International shipping costs on  this website DOES NOT cover tariffs charges by your home country.   Please put this into consideration before you submit an order on this  site. Diadem Lady Luxury  Extensions reserves the right to change the delivery  method specified on this website to a comparable method. Shipping  charges may be more or less than the actual rate charged by the carrier.  All shipping costs must be paid in full at the time of the order.

In rare instances, our carrier service  may experience transit delays. Please understand that Diadem Lady Luxury Extensions is not liable for such delays caused by our carrier service  or acts of nature. Therefore, refunds or charge backs will not be honored  as a result of transit delays caused by these factors.

Undeliverable/Lost/Return to Sender Packages

If your package does not successfully deliver and is sent back to  Diadem Lady Luxury Extensions, it is typically due to insufficient address  information. Your package will be returned and “Returned to Sender” will  be stated on your tracking information. This can happen if:  The shipping address does not exist The shipping address is misspelled by the customer The shipping address is missing information (i.e. apt/bldg/suite number) The carrier is unable to safely deliver the package after at least one attempt. The addressee has moved The addressee has refused the package 

Due to the hygiene nature and high demand of our products, all sales are FINAL and there are no refunds allowed on any grounds.

Order processing begins as soon as an order is submitted. As a  result, Order modifications are not permitted after an order is  submitted. This includes changes to product, refunds, shipment methods,  addresses, cancellations, etc.  Returned  to sender and all returned packages will be restocked and you will be  issued store credit in the form of an E-Gift Card minus the initial  shipping charge and a flat restock fee of $35. Shipping and Route  Protection costs are non-refundable.   We are unable to replace or reship in these instances as all  returned shipments are processed by our Returns Department. Instead,  please use the E-Gift Card to place a new order using the corrected  address. However, please note that we do not guarantee your items will  be in-stock at the time of your reorder.  We also do not guarantee that  your item will be the same price as your original order.   Note: We are unable to make changes to orders that are placed on  our system. To ensure that your package is properly delivered, make sure  that your address is entered correctly and includes all relevant  information. The use of correct abbreviations, street numbers, building  or apartment numbers, and route information (if applicable) are critical  to ensuring delivery.   Diadem Lady Luxury Extensions does not take responsibility for lost, misplaced, or incorrectly delivered shipments. All returns and return to shipper shipments will incur a flat restock fee of $35         

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